Sanctum Consulting – Terms and Conditions

THE BELOW ITEMS ARE APPLICABLE POST PAYMENT / PROCESS INITIATION.                                                                                                                 

“The following terms and conditions represent the complete and exclusive agreement between SANCTUM BUSINESS CONSULTING PVT LTD (hereinafter “”SANCTUM””) and its customer (hereinafter “”CLIENT””) for the Service described in Visa Category and Country Applying for part of this invoice (hereinafter called “”Service””). SANCTUM hereby acknowledges that the terms and conditions herein contained are the sole terms and conditions under which it offers the Service to CLIENT, and, if accepted by CLIENT, the terms and conditions herein shall constitute the entire and sole agreement between SANCTUM and CLIENT, which terms and conditions may be modified and/or amended only in writing signed both by SANCTUM and by CLIENT. Fee SANCTUM charges ‘one flat fee’ which entirely covers the Service(s) being provided.                                                                                                                 

The Fee charged for visa documentation assistance and the same is non-refundable and not transferable. Customers acknowledge that as part of the Visa Services/ process, various additional fees will apply, such as Visa Fee, Visa Facilitation Fee, Courier costs, medical fees, Third Party facilitation vendor fee, document certification costs, taxes payable on third-party service etc. and other miscellaneous expenses. These fees are not payable to SANCTUM, but directly to the relevant body providing that service and SANCTUM does not benefit from nor is it responsible in any way for these auxiliary costs, However, the same would be mentioned under the Sanctum Charges and would not be mentioned separately except Visa and Facilitation Fee which would not attract GST taxes. Delivery & Payment.

Sanctum will not be responsible for loss or delay caused by events that we cannot control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials) with actual or apparent authority.

Terms: SANCTUM will initiate the process evaluation of the case, document preparation upon receipt of full payment of the total invoice amount unless explicitly mentioned in the invoice as payable in installments. SANCTUM shall complete the Service, process of documentation assistance, and guidance. In case of a delay for any reason, SANCTUM Consultant would intimate the CLIENT via email or phone. The CLIENT agrees to pay SANCTUM the amount quoted in this invoice for the SERVICE in its entirety notwithstanding the outcome of the process. The processing fee charged for visa documentation assistance is non-refundable and not transferable.                                                                                                                                                                                                                                                                                

Cancellation: The CLIENT can cancel this SERVICE at any time, but will remain liable for all charges mentioned In the invoice, including the total Visa Assistance Fee and other charges as mentioned in this invoice for the Service. SANCTUM service fee is Non-Refundable even if the CLIENT has not availed any of the service. Change in Circumstance in the application If the CLIENT changes the Circumstance from the time of Signup by adding new applicants in the application or changing the itinerary after the process has started at SANCTUM. The CLIENT is liable to pay the additional charges incurred.

Invoice Validity: All invoices of SANCTUM for Visas except Immigration are valid only for 45 days. Any customer failing to provide the requisite details for the visa processing within 45 days from the date of the invoice is liable to pay the SANCTUM entire service fee and difference visa fee [if any]                                                                                                                                                                                            

Passport Collection: The Clients are expected to collect the passport within 4 days’ time from the date its been intimated via Email/Phone that its ready to be picked from our office. Post 4 days Sanctum would charge INR 20 for each day for locker charges for each passport.

Courier: SANCTUM would be taking care of your passport or any other original document if incase collected the original for visa purposes and would use Courier Services for the transit of passport or any original document. However, SANCTUM does not take a guarantee on the Safety of the Passport or any original document if there are any unforeseen circumstances or natural calamities. Sanctum liability for loss or damage to a passport during the course of visa or passport processing or from any cause or negligence whatsoever attributable to Sanctum is limited to the actual replacement cost of the passport or Rs. 2500 (Two Thousand Five Hundred Rupees only), whichever is less.

Processing time: For visas and passports quoted by Sanctum are approximations based on our experience with Embassies, Consulates and the Passport Office in usual circumstances, and are deemed approximation in most cases but are not guaranteed.

Nonacceptance: Each country’s requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While Sanctum strives to provide information, Sanctum cannot and does not guarantee that the information supplied is the most current and complete. Qualified Acceptance. Sanctum reserves the right to decline processing of documents for reasons including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to the purpose of travel.

Expedited Appointments: If the customer has paid for early appointments, our consultants or vendors would be looking for a date, however, Sanctum makes no guarantees on the dates, and the service fee would not be refunded even if we are unable to get a slot. Also if Sanctum is hired for an early appointment booking service, the client or clients known people should not be trying for an early slot as it conflicts our work to search for an early appointment.

Guarantees: Sanctum or its consultants would not guarantee any visa approvals, nor would have any influence on any consulates for any visa or other process-related decisions. The client assumes total responsibility and risk for use of this SERVICE. Also, SANCTUM makes no warranties regarding (i) your ability to use the SERVICE, (ii) your satisfaction with the SERVICE, (iii) that the SERVICE will be available at all times, uninterrupted, and error-free.                   

Damages: Sanctum will not be liable for any damages, costs, and expenses from any cause or fault whatsoever, and Including but not limited to liability for travel interruption, changes in travel or prevention or limitation of travel and resulting costs and expenses, whether such damages, costs or expenses be incidental, special, consequential, exemplary or otherwise, and including but not limited to loss of income or profits, regardless of circumstances, whether or not Sanctum had knowledge that such damages might be incurred and whether or not Sanctum may be, or may not be responsible for, a contributing cause.

General Terms: The CLIENT shall not use the SERVICE to for processing of visas for any persons or organizations involved in illegal, anti-national, terrorist, or any such acts which are against the prevailing laws of the countries of operation. SANCTUM is not involved in creating any falsified documents for any of its CLIENTS for any purpose including visas. SANCTUM uses the facilitation of third-party vendors for the submission and approval of the visa and would be sending the passport to the third-party vendors along with visa documentation. The vendor would be liable to take care of the passport however the vendor will not guarantee the safety of the passport if there are any unforeseen circumstances or natural calamities. For the Collection of passports, the CLIENT has to mandatorily produce the original invoice and copy of ID proof. By accepting this invoice, the CLIENT has read the terms and has accepted the same.